Introduction to SkyAngels
- Module I: Introduction to Aviation
Lesson 1: Terminology
Lesson 2: Introduction to Mid/Large Cabin Private Aircraft
- Module II: Industry Basics
Lesson 1: Confidentiality
Lesson 2: Communication
Lesson 3: Appearance & Attire
Lesson 4: Punctuality & Preparedness
Lesson 5: Five-Star Service
Lesson 6: Safety Standards
- Module III: Planning & Preparation
Lesson 1: Trip Planning & Guest Dossier
Lesson 2: Catering
- Module IV: Departure Duties
Lesson 1: Pre-flight
Lesson 2: Preparing the Cabin
Lesson 3: Aircraft Staging
Lesson 4: Aircraft Familiarization
Lesson 5: Guest Arrival
- Module V: In-flight Duties
Lesson 1: In-flight Duties
Lesson 2: The Dining Experience
Lesson 3: The Guest Experience
Lesson 4: In-flight Safety Duties
- Module VI: Arrival & Post-flight Duties
Lesson 1: Arrival & Post-flight Duties
Lesson 2: Paperwork
Lesson 3: Traveling Safety Tips
- Module VII: Etiquette
- In-class Training
In-class Hospitality Training & Exam
SkyAngels In-flight & Hospitality Training
Learn the skills you need today to WOW your clients tomorrow.
Our In-flight Service and Hospitality Training is great for beginners and seasoned veterans who want to excel at their career and leave a lasting and positive impression that is sure to WOW everyone they come into contact with. This course shows you SkyAngels method for fulfilling not only the expressed but also the unexpressed wishes and needs of your guests. You will learn about the importance of personalized experiences that will surprise and delight your guests.
Description: You must complete both the web-based and in-person training sessions. Register for an in-class training once you have completed the web-based portion. The final exam will be comprehensive, and administered at the culmination of your in-class training.
Course Expiration: You will have 60 days to complete the online portion of the course. Upon successful completion of all modules, you will have 30 days to enroll in and attend the in-class training component. If the online portion of your training is not completed after 60 days, and / or you have not completed the in-class training session 30 days thereafter, you will forfeit your enrollment and must purchase the course again to receive your certification.
Exiting the Course: You must not complete all of the online training at one time; however, we recommend completing all lessons of a module at once.
Course Contents: The SkyAngels In-flight & Hospitality Training course is comprised of 7 modules and an introduction, followed by a two day in-class training session. There will be one comprehensive final assessment at the very end of your training.
In-flight Service & Hospitality Training
(The hands-on portion of this training is two and half days - 8 to 10 hours a day)
- Introduction to Aviation
- Industry Basics (Policies and Protocols)
- Trip Planning & Preparation
- Departure Duties
- In-flight Duties
- Arrival & Post-fight Duties
- INCLUDES: SkyAngels "Charm School".
This training also includes a SKYmentor who is available 24/7 via email, call, or text to ensure you soar on your first flight!
IMPORTANT! The online portion of this training must be successfully completed prior to attending practical training. Students must also complete the Emergency Crewmember Training to satisfy FAA part 135.331 requirements for business aviation crew members. If you are new to the industry, sign up for our All-inclusive training package.
Disclaimer: SkyAngels is not a hiring agency; completion of SKYacademy courses and certification complies with most major flight Operator requirements to secure a cabin attendant position (as an employee or contract crew member) on board their fleet. While we may occasionally assist clients in sourcing talent and trained crew from our top graduates who join the SKYcrew Network, this is not a guarantee. We make no claims to provide job assistance or employment.
SKYacademy Training Course Agreement THIS AGREEMENT (hereinafter, “Agreement”) is hereby entered into by and between SkyAngels Enterprises, Inc (hereinafter, “SkyAngels” or “Company”) and Registered Student (hereinafter, “Student”). THE PARTIES HEREBY AGREE AS FOLLOWS: Student hereby agrees to pay a training fee to attend the SKYANGELS SKYacademy. SkyAngels will provide Student with one or all the following training and certification/s, based on the course/s the student registers and pays for: • General Emergency Crewmember • Gulfstream G550 Evacuation Crewmember • In-flight Services & Hospitality TERMS OF AGREEMENT 1. This agreement shall be effective as of the date indicated above. 2. Student will only receive certifications upon successful completion of the required training. The required training includes online training, practical training and a final assessment. 3. Student agrees that he/she has thirty (30) days from the date of the Agreement to complete the online training and sixty (60) days from the date of the Agreement to complete the required practical training. 4. Attending SKYacademy shall not be considered an offer of employment with SkyAngels. This Agreement contains no specific guarantee of success for any attendee. The Parties recognize that this Agreement does not create any actual or apparent agency, partnership, franchise, or relationship of employer and employee between them. The intent of the SKYacademy is solely to train and certify attendees as described above. 5. Student shall NOT represent him/herself as SkyAngel Certified until Student has successfully completed all required training and passed the final assessment. Consideration and Terms of Payment. The training fee and/or initial installment payment shall be remitted in full at the time this Agreement is entered into. Whether or not Student successfully completes any or all of the required training, THE TRAINING FEE IS NON-REFUNDABLE. Under no circumstances will any portion of the training fee be refunded. By checking the box and clicking “sign-up”, Student confirms that he/she has read and understands this provision. GENERAL TERMS AND CONDITIONS. The terms and conditions contained in the Agreement shall govern and shall take precedence over any different or additional terms and conditions that may have been included in any documents attached to or accompanying this Agreement. Handwritten changes on the face of this document shall be ignored and have no legal effect. CHOICE OF LAW. This Agreement shall be construed under California law. Any action arising out of this agreement shall be heard by a state court in California. For this purpose, both parties specifically consent to jurisdiction in California. ENTIRE AGREEMENT. This Agreement constitutes the entire agreement and understanding of the parties and replaces any prior or contemporaneous agreement, whether written or oral. NON-WAIVER. No waiver by any party of any default or nonperformance shall be deemed a waiver of any subsequent default or nonperformance. Notices/Administration. Except as otherwise provided in this Agreement, all notices, requests and other communications that a party is required or elects to deliver shall be in writing and shall be delivered personally, or by facsimile or electronic mail (provided such delivery is confirmed), or by a recognized overnight courier service or by United States mail, first-class, certified or registered, postage prepaid, return receipt requested, to the other party at its address set forth below or to such other address as such party may designate by notice given pursuant to this section: If to SkyAngels: Steffany Kisling 1555-A 4th Street. San Rafael, CA 94901 If to Student: NAME: (name used upon sign-up) ADDRESS: (address provided during sign-up) SEVERABILITY. If any provision of this Agreement shall be invalid or unenforceable with respect to any party, the remainder of the Agreement, or the application of such provision to persons other than those as to which it is held invalid or unenforceable, shall not be affected and each provision of the remainder of the Agreement shall be valid and be enforceable to the fullest extent permitted by law. ARBITRATION AND VENUE. This Agreement is entered into and shall be construed in accordance with the laws of California. Any claims or legal action between the Parties arising out of or relating to this Agreement will be conducted exclusively in federal or state courts in the State of California and Student consents to jurisdiction by such courts. By initialing this provision, Student and SkyAngels are agreeing to have any and all disputes that arise out of, or relate to this Agreement decided only by binding arbitration. The arbitrator shall be a retired judge or justice who shall render an award in accordance with the substantive law of the State of California. In all other respects, the arbitration shall be conducted pursuant to the rules of JAMS California, and not by court action, except as provided by California law for judicial review of arbitration proceedings. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties agree that this arbitration provision is self-executing and that a party shall not be required to obtain a court order compelling arbitration should the other party refuse to arbitrate. Pursuant to Code of Civil Procedure Section 1290.4, in any proceeding initiated by either party to confirm an arbitration award rendered in any arbitration matter between Student and SkyAngels, a copy of the petition to confirm and written notice of the time and place of the hearing thereof and any other papers upon which the petition is based shall be served either by personal service or United States Mail to the address of record. Student and SkyAngels agree that the period of notice shall be no more than ten (10) days from the date of personal service or fifteen (15) days from the date such documents are deposited in the United States Mail. In agreeing to this provision, both parties are specifically giving up: ALL RIGHTS STUDENT AND SKYANGELS MAY POSSESS TO HAVE SUCH DISPUTES DECIDED IN A COURT OR JURY TRIAL; AND ALL JUDICIAL RIGHTS, INCLUDING THE RIGHT TO APPEAL FROM THE DECISION OF THE ARBITRATOR OR ARBITRATORS. IF EITHER PARTY SHOULD REFUSE TO SUBMIT TO ARBITRATION, THE OTHER PARTY SHALL BE ENTITLED TO PROCEED WITH ARBITRATION AS PROVIDED IN THIS PROVISION WITHOUT FIRST OBTAINING A COURT ORDER COMPELLING ARBITRATION. SKYANGELS AND STUDENT ACKNOWLEDGE THE ABOVE AND FURTHER ACKNOWLEDGE THAT THIS MUTUAL AGREEMENT FOR BINDING ARBITRATION IS VOLUNTARY. By checking the box and clicking “Sign-up”, Student and SkyAngels confirm that they have read and understand this provision, and voluntarily agree to binding arbitration. In doing so, both parties voluntarily give up important constitutional rights to trial by judge or jury, as well as rights to appeal. Student has been advised that it has the right to have independent counsel review this arbitration provision and this entire Agreement prior to "checking the box" to agree to the Terms & Conditions. SURVIVABILITY. The terms, provisions, representations, and warranties contained in this Agreement that by their sense and context are intended to survive the performance thereof by any of the parties hereunder shall so survive the completion of performance and termination of this Agreement, including the making of any and all payments hereunder. LIABILITY WAIVER. Because certain aspects of safety training can be strenuous and subject Student to risk of serious injury, Student affirms that he/she is in good health and able physical condition, and is participating in these training activities entirely at Student’s own risk. Student agrees that he/she is voluntarily participating in these activities and assumes all risks of injury, illness, or death. By clicking the "SkyAngels SKYacademy Terms & Conditions" checkbox, Student acknowledges that he/she has carefully read this provision and fully understand that it is a release of liability and expressly agrees to release and discharge SkyAngels from any and all claims or causes of action.×